- All concerns are taken seriously.
- You will be treated with dignity and respect.
- Anybody who reports a case will remain anonymous, where local law permits.
- All communication is strictly confidential.
- Speak Up automatically shares your case with H&M Group colleague responsible for the category of incident or concern. For better handling, your report may be forwarded to a designated local investigator. The information is shared on a strict need-to-know basis.
- Your case is given an incident number and you may be contacted via the platform for more information related to the case.
- You will receive an acknowledgment message via the platform within 7 days of reporting a concern.
- We handle cases according to our internal investigation procedures. For more information visit Raise a concern page.
- Cases will be investigated within 90 days, however, for a more complex case it might take longer to conclude the investigation.
- You can see the status at any time during the investigation. What information you will receive once the case is closed, will depend on the nature of the case and to ensure the confidentiality of other is protected.
- We do not tolerate retaliation for reporting suspected misconduct in good faith.
Speak Up
Ask a Question
If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially.
Example Question:
Can I accept a gift from a vendor our organization is considering doing business with?
Report an Incident
This system makes it easy to report an incident about workplace issues like financial and auditing concerns, harassment, theft, substance abuse and unsafe conditions.
Check Status
You can check the status of your report or question using the access number and password you created when you submitted the report or question.
Call Us
If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.
Please see options in drop down
If you are dialing internationally choose your location from the list below for the international number assigned to your country. If your country is not listed click here for additional instructions.
Please note this is not an emergency service. Contact your local authorities if this is a life threatening issue.
What to expect when you file a report
Our Commitment
At H&M Group, our commitment is to conduct business with high standard of integrity, honesty, transparency and fair play and we insist on the same level of ethical behaviour from all our employees and business partners.
There's never a reason to compromise our principles and values or to conduct business by other than lawful and ethical means. Each one of us is personally responsible for the success of our mission and for reflecting those values. This tool aids employees and business partners in helping us address fraud, violations and other misconduct of our policies in a highly confidential way. Thank you for your help!
